At least the one I didn't get the pleasure of dealing with didnt. I am a provider and called with what should have been a fairly simple issue to deal with.
The representative I dealt with was foreign and spoke very well actually. But, he had a difficult time understanding what I was asking. I was on the phone an hour while he "researched" what should have been a simple issue. I asked 4 times to speak with a Supervisor!
The first time he ignored me, the last 3 he put me on hold, I presume to get his supervisor. Each time he came back more flustered than before! If you are going to hire foreigners, then the least you could do is have a supervisor with enough of a back bone to get on the phone and deal with a providers office to sort out what the issue is, on behalf of YOUR customer!
This call should have taken 10 minutes to figure out tops!
I am not supporting this with anything due to the nature of the complaint and the fact that I am Hippa compliant!
Product or Service Mentioned: Blue Cross And Blue Shield Of Minnesota Customer Care.
Reason of review: Poor customer service.